CommsOffice
After salaries, communication costs are the largest single office expense, and left unmanaged, can spiral out of control.
CommsOffice, developed by CommSoft, allows you to take control of these costs by tracking information about telephone, Internet and e-mail usage within your business.
Whatever your industry, CommsOffice has proved to be a sound business investment for thousands of UK organisations, enabling them to monitor sales teams and call centre environments, as well as control costs by identifying unnecessary use of in-house communications systems.
Benefits
Telephone system management
- How many non-business related calls are being made from your company every day?
- Is your PABX fed with the optimum number of lines?
- Are these lines linked to the most efficient network carrier for your needs?
- How many customers does your company aggravate, or worse lose, through abandoned calls and unacceptable ring times?
- Do your staffs use premium services more than necessary?
- Which department or individual incurs the majority of these costs?
- What time of day are your phones most/least busy?
- How much direct feedback is generated by specific marketing campaigns?
- CommsOffice can be used in a wide variety of departments within any organisation. CommsOffice features full call management software, live ACD call statistics, a scrolling ‘ticker-tape' agent view plus built in E-mail & internet monitoring.
The concept of the product is MS OfficeTM for the communications part of the business. CommsOffice provides information, to enable managers to obtain a wide range of reports that show telephony and data usage in their business.
The ‘Today' screen shows a real-time, at a glance view of telephony and data usage. Information on live ACD call statistics assists any company that needs to monitor a group of agents in a contact or call centre. The scrolling desktop wallboard feature runs on your screen, no matter what application you are working in, providing fully customisable agent views.
In short, any company or organisation with a telephone system can benefit from using communications management software to monitor costs, productivity and efficiency.
CommsOffice is the ultimate communications management system, offering maturity, stability, ease of use and powerful market-leading technology to worldwide business.
Features
- Full call management reporting with wide range of reports
- Integrated live ACD Stats
- Ticker-tape scrolling or tile view of live ACD stats
- Ideal for contact centres & any business with a phone system
- Microsoft Outlook appearance - familiar and easy to use
- Integration of voice recording files with call management reporting
- Network reports show internet sites visited, e-mail use and user activity
- Web Reporting and monitoring
- Multi-site capability
- Built-in alarms and fraud prevention to highlight telephone system abuse
- Includes custom build database utilities
- UK based support, design & integration
- Simple on-line software registration
- Easy to install and maintain with reliable stability
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