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Call Recording

If you’re looking to monitor and improve the quality of your customer service, the award winning RecordX from OAK is one of the most powerful call recording packages available.

Whether you’re looking to increase levels of customer satisfaction or display diligence towards regulatory compliance, RecordX call recording caters for all of your requirements and unifies the recording of mobile, VoIP and fixed line calls in a single package.

Call recording can be utilised in a number of ways including monitoring staff performance, evaluating marketing campaigns and promotions, improving customer service and recording transactions. RecordX does all of this for your business whilst working alongside your staff to analyse and develop successful telephone techniques.

Call recording software can be a valuable asset to any business as it means you can recall verbal agreements with customers at the click of a mouse to clarify situations and resolve disputes with minimal fuss.

Winner of the Most Innovative Channel Product at Comms Business Awards 2011, RecordX is fully compliant with regulatory requirements set out by the FSA and updates regularly to ensure that your business remains fully compliant when regulations change.

A variety of support packages are available when you purchase RecordX, enabling you to tailor a maintenance plan to suit your business choosing the options that you require.

Cost effective and used by some of the most recognizable brands around, RecordX is the perfect answer to your call recording needs.

To arrange a free, no obligation demonstration of the RecordX call recording software package, call us today on 01323 815015 or email info@calibrecoms.com.