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Computer Supported Telephony (CST) |
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It is based on that the ability of the telephone system and computer to exchange information. One example of an application is the ability to present on screen information such as scripts, simultaneously with an incoming call. The scripts are based upon information gathered about the caller prior to the telephone being answered. This is generally achieved by either menu systems or by a identification are of the incoming line which the caller has dialled or his calling line identity.
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